If you do not see the question you are looking for on this page, please give us a call at 1-800-722-3685
Q: What does AM and PM mean?
A: Our AM time period is before 10 AM. Our PM time period is after 4 PM. This effects pickup and return times and how you will be charged.
Q: What rental days am I charged for?
A: If you have the rental gear between 10 am and 4 pm, you will be charged for the use of the gear for the full day.
Q: When does my child move into adult gear?
A: Equipment is based on size not age. Junior gear is limited to a size 6 boot, 100 lbs, 5ft 0in. Weight is the most critical factor. There can be an exception, so please call if you have any questions.
Q: If I rent demos from one store, may I trade them out for other demos at other stores FREE of charge?
A: YES. Demo prices do vary by store when picking them up for your stay. However once you have paid for them, you can swap them out at your convenience without paying the difference.
Q: When can I make reservations?
A: Online reservations can be made anytime at your convenience. If you prefer to speak with a live person, please call 1-800-722-3685.
Q: If I make the online reservation how long does it take in the shop to get our gear?
A: The actual time to pick up your rental gear will vary depending on how busy we are. However, reserving online will speed up the process significantly.
Q: What If I turn in early? Will I be charged for the full reservation?
A: You are only charged for the days you have the equipment in your possession. If you turn the gear in early you will be credited for the days not used.
Q: What is the difference between ARCS and Ski ‘N See?
A: The only difference is in name, you will receive the same great service at both. ARCS is a Ski ‘N See brand and all of the rental equipment is the same. When you are finished with your rental you can return equipment at any Ski ‘N See or ARCS location.
Q: Can I use multiple discounts/coupons or stack them?
A: No. We allow you to use the discount with the greatest value.
Q: Do you offer a senior citizens, airline or military personnel discounts on rentals?
A: We sure do. You can save 25% but you must make a reservation. Senior citizens (Ages 65+) should use promo code: SENIOR25 | Military personnel should use promo code: MILIT25 | Airline employees should use promo code: AIR25 Upon your arrival to pick up your reservation please have your I.D. ready for verification.
Q: Does having my own ski boot save me money?
A: Yes, a $4/day discount will be applied to your rental. *This does not apply at the Deer Valley locations.
Q: Can I rent ski boots only?
A: Due to calibration regulations we are unable to offer ski boot rentals without skis
Q: I want to reserve a specific demo ski or snowboard. Can I do that?
A: We will do everything humanly possible to provide the demos you have requested, and typically do succeed, but cannot guarantee that specific model. We do guarantee that a demo, similar to that requested, in your size will be available to you. Please note your request in the notes of the reservation.
Q: Can I change my reserved package when I arrive at the shop?
A: Absolutely, your rental technician will assist you with the proper gear based on your requirements and adjust your packages as needed.
Q: Do you accept competitor’s coupons?
A: Yes, just bring in the coupon and if it is current, we will match it.
Q: Any deals for single day rentals?
A: Check our hot deals page for current offers or reserve in advance and save.
Q: Can I return my equipment at any Ski ‘N See or ARCS location?
A: Yes, any Ski ‘N See/ARCS shop will accept your (Ski ‘N See rented) equipment for you at no additional charge. If you return to a different location, please have your original rental contract and expect the check in process to take approximately 10 minutes.
Q: Can I pick up the skis for my whole group?
A: No, we require original signatures on the rental release form, and we must fit each renter to ensure a proper and safe fit.
Q: The airline lost my bags. Can I rent ski and snowboard clothing?
A: We offer full rental packages, jackets, pants, and helmets, so you don’t have to miss a minute of your vacation. We have agreements with all airlines, so be sure to request a rental voucher from the airline, and we will bill them for your rentals.
Q: Can I return my skis the day after they are due back without being charged?
A: Yes, as long as your skis are returned before 10:00 AM the following day you will not be charged for an additional day.
Q: Do you provide Boots with the Snowshoe Rentals?
A: We do not. You must provide your own waterproof/resistant boots or shoes.
Q: Where do I return my season rentals if my shop is closed?
A: Please return them to any open location or call 801-571-2031.
Q: Can I buy discount lift tickets for my whole group?
A: Yes, only one person from the group needs to be present to buy the tickets.
Q: Can I buy multiple days/resorts all at once?
A: You can buy tickets for multiple days and resorts. Each ticket is valid for any day during the current ski season, excluding any blackout dates. Unused tickets are non-refundable.
Q: Where can I purchase Discount Lift Tickets?
A: Tickets can only be purchased in-store at any of our Salt Lake Valley locations. Tickets cannot be purchased at our Park City or Deer Valley stores. Visit our lift ticket page for more information.